FAQ
Frequently Asked Questions
We ship worldwide:
• USA, Canada, UK: 5–8 business days
• Europe: 7–12 business days
• Rest of the World: 8–17 business days
Processing usually takes 1–2 days.
• USA, Canada, UK: 5–8 business days
• Europe: 7–12 business days
• Rest of the World: 8–17 business days
Processing usually takes 1–2 days.
Yes! Every order comes with a unique tracking number so you can monitor your package every step of the way.
Orders can be changed or canceled within the first 12 hours after purchase. After that, the order is processed and shipped and cannot be modified.
Sometimes carriers mark packages delivered early. Please:
• Check with neighbors or household members
• Wait 24–48 hours
• Contact your local post office
If still missing, contact us and we will assist you.
• Check with neighbors or household members
• Wait 24–48 hours
• Contact your local post office
If still missing, contact us and we will assist you.
Yes! Refunds are available if:
• The item isn’t as described
• Requested within our return window
Note: We do not accept returns if the package is damaged or mishandled after delivery.
• The item isn’t as described
• Requested within our return window
Note: We do not accept returns if the package is damaged or mishandled after delivery.
Yes, GemGrove ships worldwide! Delivery times depend on the destination as listed in our shipping section.
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and more — secure and convenient.
Yes! Our jewelry is made with skin-safe, high-quality materials. Gentle for sensitive skin and designed for daily wear while looking stunning.
Mistakes happen! Contact us immediately and we’ll send the correct item at no extra cost.
Instagram: @gemgrove.official
Email: contact@gemgrovejewels.shop
Email: contact@gemgrovejewels.shop
1. Receive 3–4 free products (small shipping fee).
2. Create your personal discount code.
3. Earn money whenever your code is used.
4. Get featured on our Instagram with 180K+ followers.
Become the face of GemGrove, grow your social presence, and share our jewelry with your followers while earning.
2. Create your personal discount code.
3. Earn money whenever your code is used.
4. Get featured on our Instagram with 180K+ followers.
Become the face of GemGrove, grow your social presence, and share our jewelry with your followers while earning.
Yes! Ambassadors receive 3–4 free products as part of their welcome package. Only a small shipping fee applies.
Ambassadors earn commission every time someone uses their personal code. High-performing ambassadors may earn bonus payouts, free monthly products, and become official paid partners.
Anyone passionate about fashion, jewelry, or content creation! Whether you’re a student, micro-influencer, model, or growing your social presence, you’re welcome to join our ambassador family.